The Guardian, a London-based national daily newspaper, launched a public callout Thursday seeking firsthand accounts from US residents about their struggles with companies over refunds, defective goods, and poor customer service. The publication said it wants to hear from people who have spent hours trying to replace a shoddy product, obtain a refund, or force a company to fulfill a contract or promise.
In its callout, the Guardian said polls show US consumers are angry and that it wants to learn more about the causes of that frustration. The request specifically asks participants to include details such as dates and dollar amounts to help the publication build a clearer picture of consumer dissatisfaction.
The callout covers difficulties with items essential for day-to-day living, not just major purchases. Respondents are invited to share stories about hitting a “customer service dead-end” or getting caught in an “endless runaround,” according to the Guardian’s description.
Readers can submit their experiences through an online form hosted by the Guardian. The form notes that a reporter may contact participants for further information. The submission form includes a file upload option with a 5.7 MB size limit and advises participants to obtain permission before naming other people.